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WebJan 28, 2024 · IT Change Management is the IT service Management (ITSM) process that helps organizations to follow standard procedures and practices for effectively managing requests to drastically minimize the risk and disruptions a change can have on IT and business operations. What is Change Management in ServiceNow? WebA user submits a service request through the self-service portal or another channel such as email or phone. The... Once the ticket gets categorized, prioritized, and assigned to … WebNov 21, 2024 · Go to Help + support from a resource menu. To start a support request in the context of the resource you're currently working with: From the resource menu, in the Support + troubleshooting section, select New Support Request. Follow the prompts to provide us with information about the problem you're having. When you start the support … chamberlain tb test